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How we treat your photos, how a score is made, and how to reach a person when something's stuck.

Questions people ask

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Photos & scans

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A fair scan starts with the photo

Three things change your numbers more than anything else.

Stand back

About two metres, or six feet. A close selfie stretches the nose and shortens the jaw.

Camera at eye level

Hold the lens level with your eyes, not above or below. Tilt changes every vertical ratio.

A true side shot

Turn a full 90°. Soft light, no filters, hair off the jaw. Harmony reads the profile from it.